Dodo Pizza
|Shift Manager
Anytown, NY, US
Summary
Managed daily operations, staff, and customer service for a high-volume pizza restaurant, ensuring operational efficiency and customer satisfaction.
Highlights
Led and supervised a team of 5-8 employees, overseeing daily tasks, shift scheduling, and performance management to ensure seamless service delivery and operational flow.
Optimized inventory management processes, resulting in a 15% reduction in food waste and improved stock rotation efficiency.
Enhanced customer satisfaction by effectively resolving complaints and maintaining high service standards, contributing to a consistent 90%+ positive feedback rate.
Managed cash handling, sales transactions, and end-of-day reconciliation, consistently meeting daily revenue targets and ensuring financial accuracy.
Trained and mentored new team members on operational procedures, menu knowledge, and customer service protocols, reducing onboarding time by 20% and improving team readiness.